Frequently asked questions

204 Meal Prep offers fast, easy and convenient meal options. 204 Meal Prep is there to make sure that you’ve got the food you need to help you get through busy days without sacrificing the quality food you love. 204 Meal Prep offers monthly features and a menu that is customizable to your meal needs and preferences. With so many options to choose from, you are able to keep your meals both to your taste and interest.

  • Our office location is 664 King Edward Street, Winnipeg, Manitoba, R3H 0P2. Our office hours are 10 am to 4 pm, Monday to Sunday. 
  • Our pick up times are Thursday (need to order on Tuesday by 10 am), Sunday and Monday (need to order on Friday by 10 am) 10 am to 4 pm.
  • If you couldn’t pick up on those days, don’t worry, you can always pick your order up the next day between 10 am to 4 pm. 
  • Our delivery days are Thursday, Sunday and Monday between 9 am to 12 pm.

Note:

 If you order any meals after 10:00 am, for example: a customer orders on Tuesday at 11:30 am for the delivery on Thursday, The order might not get delivered on that Thursday because the order has been placed after the order cut-off time. So it will get pushed to Sunday delivery/pick up instead of Thursday.

Sometimes the delivery might get delayed due to various reasons like bad weather but our customers always get a text to the phone number mentioned in the account to track their deliveries.

As all our food is portioned out and made in bulk. We would need at least one day to prepare your order. For example: if you order on Tuesday, your order will be ready on Thursday and if ordered on Friday, it will be ready on either Sunday or Monday depending on the delivery/pick up date you select.

Our customers can absolutely place an order without opting for a subscription plan. All you have to do is, search for the item that you are interested in the search bar, add the item to the cart and proceed to checkout. 

Our customers can choose either delivery or pick up option while placing an order. Delivery within the city limits is $7.00 and outside the city limits like La Salle, Headingley and so on is $12.00. Yes, we do have an in-store pick up option and our pick up days and hours are Thursday, Sunday and Monday from 10 am to 4 pm. The order pick-up location is 664 King Edward Street, R3H 0P2

If you are placing an order online, first you would need to create an account with us, save all the important information like shipping address, billing address, and credit card information. 

Note: Our system accepts only credit cards for online orders. 

You can pay through PayPal as well and yes, we do accept American Express as well. If you would like to pay with your debit card or e-transfer us, we can definitely accommodate you with that. Please give us a call on 204-488-9927 for such requests and we’d be happy to assist you.

All our meals come fully cooked. All you have to do is heat them up in a microwave or an oven and consume. 

You can order as many meals as you want and all your meals get delivered at the same time. For example: If a customer orders 25 meals, all the meals get prepared and delivered or ready for pick up on the pick up/delivery date you selected. 

Our meals are good to eat from 3 – 5 days in the fridge but you can absolutely freeze our meals. Put meals that you want to eat in the fridge for them to naturally thaw a night before consuming, heat them up in the microwave or oven and enjoy our delicious and healthy meals.

Yes, we do deliver to apartment buildings. If there’s a buzz code to the building, please mention it in the shipping address section in your account and in the comments section before the checkout as well. 

You can specify any other comments relevant to delivery (For example: Deliver the food to the back door or ring the doorbell or hide the package under the blue chair).

Lean meals come with half of the starch portion than regular meals. Lean meat is a good source of protein with a lower fat content and therefore a lower calorie content.

Senior meals are half the size of the regular portion, hence the reduction in price. Senior meals are not just limited to seniors but everyone can order and enjoy them. Our senior meals are not available for a subscription but you can always add them manually to your regular subscription or order and proceed to checkout. If you want to order senior meals every week, it has to be ordered and checked out manually.

With our macros information mentioned on the website, it is easy for our customers to keep a track of their carbs, fat, fiber and protein. Just click on the meal that you are interested in and scroll down for macros.  

All our food is made in bulk. So, unfortunately we would not be able to accommodate any special requests or orders without dairy in it. However, we have a few dairy-free options that you can check out. 

For gluten-free options, you can check out our keto section in the menu. Click on the item that you are interested in and scroll down to check if they are dairy-free and gluten-free. Our menu keeps changing and we add new menu items every now and then. So please email us on [email protected] to find out the meals you are interested in and we can check the information for you.

We do not provide a cooler bag option and our customers would need to arrange their own cooler bags.

All our customers’ orders get delivered between 9 am to 12 pm. They will also receive a text message to the contact number provided in their account to track their orders. Our food is not insured and if you are not home to receive the order and if the package goes missing, we are not responsible for it. We wouldn’t be able to accommodate any refunds once the package is delivered.  

 If you are planning to pay for a subscription for someone, you can create an account under your name, put your billing and credit card information and enter the recipient’s shipping address. That way, you are paying for their subscription but the food gets delivered to their place as you would enter the recipient’s shipping address. You can pause/activate/cancel the subscription at least 48 hours before the order cut-off day

Our coupon discount is visible at the checkout page. If it didn’t, then please give us a call at 204-488-9927. There is one way you can check if the coupon is applied to your order. Once you enter the coupon code, check the price for the meal in your cart and compare it with the regular price. That way you can figure out if the coupon has applied for your order.

Our customers get a one time 20% discount coupon on their first order. If you don’t see the coupon in your inbox, please check your junk/spam folder as a few emails end up in those folders. If you still don’t see it, please give us a call on 204-488-9927 and we can help you out. 

All our gift cards are online (e-gift cards) and are non-refundable. 

Note: The First20 coupon would not be applied for gift card purchases. 

  • Please make sure to enter the recipient’s name and email address for them to receive the e-gift card.
  • Please ask them to check their  junk/spam folder as a few emails end up in those folders. 
  • If you don’t want your recipient to know about the gift card and keep it as a surprise, you can enter your email address in the recipient’s box and forward the gift card information to them.  
  • If you have any trouble placing an order, please give us a call on 204-488-9927 and we can help you out. 

We use low sodium in our meals and only honey but not sugar in honey-related meals. We have a regular menu and do not accommodate any special diets at the moment. You can always check our nutritional information for meals and order accordingly. 

You will get a $10 dollar coupon to your account when your referral makes their first $50 purchase or more. Your referral will get a $10 coupon sent to their email when you refer them (valid for their first purchase only).

Our meals come fully cooked. All you have to do is reheat the food and consume. Our food comes in recyclable, microwaveable containers. However, they are not oven friendly. So if you plan to heat your food in an oven, shift the food into oven friendly containers to heat them. 

Our customers get points on their account for the returned containers. You can give containers to our drivers when they come to deliver your food. Please make sure to write your name and number of returned containers on the box that you are returning or email us at [email protected] or text us at 204-488-9927 with your name and number of returned containers and we can add points to your account. 

Our customers have the option to change their meals in their subscriptions. Please make sure to make any changes to your account at least 48 hours before the order cut-off time. All you have to do is, log into your account, click on the subscriptions tab and you would be able to view the number of subscriptions and subscription meals you opted for. Click on the drop down list on the meal that you would like to change and our menu pops up, just select the item you want and it will be saved.

Note: There is no save button once you change the subscription item. So, please make sure to refresh the page or log out and log in to see if those changes are reflected in your account. If they didn’t don’t worry, please call us on 204-488-9927 and we can definitely help you.